A child that is diagnosed with terminal cancer... a family that doesn't have the means to put food on their table...or the attacks on 9/11... these are all tragedies !
Finding out you need a private road maintenance agreement, or that there is an easement issue with the property, or the fact that the other agent's clients asked for a $50 dollar repair...( and it doesn't even meet the requirements of a "necessary repair" !!? say it isn't so!! ).... are all examples of an inconvenience...and NOT a tragedy.
Before you create or add drama to what may already be a stressful situation during the transaction, remember the issue is simply an incovenience. According to senior CRS instructor Jackie Leavenworth you should determine what the issue really is, and then respond, not REACT to it.
As a real estate professional, you are responsible for guiding, counseling, and educating your clients during the course of the transaction. When situations arise, as they frequently do, it is your job to resolve the issue, overcome the obstacle, and solve the problem in a professional manner so your clients are able to carry on with the plans that they have made for their family.
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